The client support that you can get from your cloud hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an existing account. Timely and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real hosting supplier not from some reseller. If you acquire a hosting account from a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a few days in order to get an answer to any question, thus your sites may stay offline for quite a while. However, a provider which offers different ways of communication and has a tech support staff that is available any time can assist you right away and help you reduce or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all our cloud hosting packages are round-the-clock, thus you can forget about waiting for a few days in order to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three ways of contact. You're able to select the best way to contact us based on what your location is or the device you are using. We're able to help you for more or less any webhosting-related query that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try our support services even before you aquire a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and common questions. Our agents can assist you to pick the ideal package or give you information about our servers, in order to confirm whether the system requirements for your web sites are met. In case you're a current client, you'll also be able to contact us through e-mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that whenever you employ these 2 methods of contact, you'll receive an answer within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other suppliers, even big ones, you're able to compare the reply time considering that it ordinarily takes an entire day for them to handle a support ticket.