Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with numerous other web hosting providers, the ticketing system that we use with our cloud plans is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize different log-in names and passwords, as you will be able to manage both your tickets and the hosting account itself from one place. So, if you have a query or experience a predicament, you can contact our customer support engineers on the spur of the moment. Our ticketing system includes a smart search mechanism. This suggests that even in case you have opened an abundance of tickets over the years, you will be able to track down the one that you want without any efforts. Furthermore, you can read knowledge base recommendations for fixing common challenges.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting plans, which implies that you will not require a separate platform to contact our technical support team – you can do it on the spot if you stumble upon a problem. Sending a new ticket takes a few clicks and tracking down an older one is equally simple. Using our clever search option, you can quickly track down any ticket that you’ve posted in the past. You can open a ticket at any particular time since our help desk team representatives are working day and night and respond in no more than one hour, although it rarely takes this much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about needing to go through two or more platforms to troubleshoot a simple issue.