A ticketing system is the most widely used communication channel that hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to tackle an issue that takes a certain period of time to investigate or that needs to be forwarded to a system administrator. Thus, all comments added by either side will be kept in the exact same location in the event that somebody else wants to work on the given problem and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, so you’ll need to sign in and out of at least 2 accounts in order to complete a certain task or to get in touch with the hosting company’s tech support team. If you wish to administer a handful of domain names and each one of them is hosted in its very own account, you will have to use even more accounts simultaneously. In addition, it might take a substantial span of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with numerous other web hosting providers, the ticketing system that we use with our cloud plans is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize different log-in names and passwords, as you will be able to manage both your tickets and the hosting account itself from one place. So, if you have a query or experience a predicament, you can contact our customer support engineers on the spur of the moment. Our ticketing system includes a smart search mechanism. This suggests that even in case you have opened an abundance of tickets over the years, you will be able to track down the one that you want without any efforts. Furthermore, you can read knowledge base recommendations for fixing common challenges.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting plans, which implies that you will not require a separate platform to contact our technical support team – you can do it on the spot if you stumble upon a problem. Sending a new ticket takes a few clicks and tracking down an older one is equally simple. Using our clever search option, you can quickly track down any ticket that you’ve posted in the past. You can open a ticket at any particular time since our help desk team representatives are working day and night and respond in no more than one hour, although it rarely takes this much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about needing to go through two or more platforms to troubleshoot a simple issue.