If you ever have any inquiries with regard to the hosting service in general or if you experience a problem with your websites, you will have to contact the respective hosting company’s client support team. It may not matter how fast they will respond when you have a query of a generic nature, but a problem like an aborted app update, for instance, may result in your website becoming damaged or unavailable on the web. And the longer you wait for the support team to assist you, the longer the website will be out of order. If you offer services or goods online, any downtime will badly affect your site and you may lose current or potential clients. Lots of hosting providers, primarily resellers, respond to support tickets and e-mails within 24 hours, but in the Internet world this is way too long, since clients will rarely return to a site that is not functioning properly for a long time interval.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our cloud plans and you’ve got a question or confront a certain challenge, you can get in touch with us 24x7 by opening a tech support ticket or by sending an email and we guarantee that you’ll get a reply within the hour. In case the issue can be solved, we’ll do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the necessary details – what workable solutions to try out, what settings to check, etc. Normally, you will obtain a reply within thirty minutes max, which means that waiting for hours and hours or even for more than one day to get support is something out of the question. Our 1-hour response guarantee applies to any query that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our really fast support services. You will get an answer to any support ticket opened from the web hosting Control Panel or e-mail sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. It often takes significantly less time to explore and troubleshoot a problem. We’ll give you more details if the solution involves something that needs to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be precisely the same and given that our support team is available to you 24/7, you’ll get swift help for any general, technical or billing issue irrespective of what time it is.