Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a 60–minute response time guarantee for each ticket or e–mail that you submit to the help desk staff. We will speedily respond to all the general inquiries and forward right away the matter to our server administrators in case further assistance is needed. If you make use of the Managed Services package, we will carry out any of the included server management tasks at a time that has been agreed upon in advance.
An Outstanding Customer Care Service
We will be available to you 24/7 to reply to any queries that you may have pertaining to our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance tackling server admin procedures, you can examine our Managed Services package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Section
Every dedicated web hosting plan includes our charge–free Web Site Control Panel, which boasts a detailed knowledge base and a collection of how–to video tutorials. Whenever you need assistance with the Web Site Control Panel, just hit the Videos or Help buttons situated in the top right corner.